{"id":57,"date":"2019-03-17T15:40:42","date_gmt":"2019-03-17T15:40:42","guid":{"rendered":"https:\/\/goya.everthemes.com\/demo-fashion\/?page_id=57"},"modified":"2023-09-23T11:03:36","modified_gmt":"2023-09-23T16:03:36","slug":"faqs","status":"publish","type":"page","link":"https:\/\/juanagomezofficial.com\/en\/faqs\/","title":{"rendered":"FAQ&#8217;s"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div  class=\"sec_row container-fluid\"><div data-vc-parallax=\"1.5\" class=\"vc_row wpb_row vc_row-fluid no-padding vc_custom_1678768114217 vc_row-has-fill vc_general vc_parallax vc_parallax-content-moving\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et-light-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid max_width\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-4 vc_col-md-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element   vc_custom_1633468448941\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h1>FAQ&#8217;s<\/h1>\n<h4>Preguntas Frecuentes<\/h4>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116490670\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Env\u00edo<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-default\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1522322738673-aea3abb5-b800fe1b-0bf9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1522322738673-aea3abb5-b800fe1b-0bf9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">\u00bfCu\u00e1ndo llega mi compra?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Depende de la ciudad en Colombia donde est\u00e9s:<\/p>\n<ul>\n<li>Bogot\u00e1 2 a 3 d\u00edas h\u00e1biles.<\/li>\n<li>Ciudades Principales 2 a 4 d\u00edas h\u00e1biles.<\/li>\n<li>Otras Ciudades 3 a 5 d\u00edas h\u00e1biles.<\/li>\n<\/ul>\n<p>Puedes hacer el seguimiento de tu compra con el n\u00famero de rastreo que te enviamos el d\u00eda del despacho de tu pedido o dando\u00a0<a href=\"https:\/\/juanagomezofficial.com\/en\/order-tracking\/\" target=\"_blank\" rel=\"noopener\">Click Aqu\u00ed<\/a><\/p>\n<p>Recuerda que nuestros tiempos son estimados, pero haremos lo posible por entregar tu compra cuanto antes.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1522322738697-88e8c59b-62ccfe1b-0bf9\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1522322738697-88e8c59b-62ccfe1b-0bf9\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Necesito un env\u00edo express, \u00bfme ayudan?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Si tenemos env\u00edos express, escr\u00edbenos a nuestro <a href=\"https:\/\/api.whatsapp.com\/send?phone=573195523416&amp;text=Hola!\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a> (+57 319 5523416) o <a href=\"https:\/\/www.instagram.com\/juanagomezofficial\/?hl=es\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>\u00a0para ayudarte lo antes posible.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116498597\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>M\u00e9todos de Pago<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-default\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1555532166627-d18a27a7-6515\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1555532166627-d18a27a7-6515\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Me rechaza el pago, \u00bfQu\u00e9 hago?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Escr\u00edbenos a nuestro <a href=\"https:\/\/api.whatsapp.com\/send?phone=573195523416&amp;text=Hola!\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a> (+57 319 5523416) o <a href=\"https:\/\/www.instagram.com\/juanagomezofficial\/?hl=es\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>\u00a0y te ayudaremos a finalizar tu compra, tenemos otros m\u00e9todos de pago:<\/p>\n<ul>\n<li>Transferencia Cuenta Davivienda<\/li>\n<li>Daviplata<\/li>\n<li>Nequi<\/li>\n<\/ul>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container\"><div class=\"vc_row wpb_row vc_row-fluid vc_custom_1579116504661\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h3>Cambios &amp; Devoluciones<\/h3>\n\n\t\t<\/div>\n\t<\/div>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_tta-container\" data-vc-action=\"collapse\"><div class=\"vc_general vc_tta vc_tta-accordion vc_tta-o-shape-group vc_tta-controls-align-default\"><div class=\"vc_tta-panels-container\"><div class=\"vc_tta-panels\"><div class=\"vc_tta-panel vc_active\" id=\"1554865954832-7b4f4f32-3205\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954832-7b4f4f32-3205\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Necesito cambiar o devolver mi compra \u00bfMe ayudan?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Para nosotros lo m\u00e1s importante es que te sientas feliz y satisfecho con tu compra, si no te sientes a gusto puedes contactarnos v\u00eda correo o escribirnos a nuestro\u00a0 <a href=\"https:\/\/api.whatsapp.com\/send?phone=573195523416&amp;text=Hola!\" target=\"_blank\" rel=\"noopener\">Whatsapp<\/a>\u00a0 (+57 319 5523416) o\u00a0 <a href=\"https:\/\/www.instagram.com\/juanagomezofficial\/?hl=es\" target=\"_blank\" rel=\"noopener\">Instagram<\/a>\u00a0 y atenderemos tu caso.<\/p>\n<p>Recuerda que debes contarnos como m\u00e1ximo 2 d\u00edas h\u00e1biles despu\u00e9s de haber recibido el producto y est\u00e9 debe conservar sus etiquetas (incluyendo pin), conservar su empaque original y no mostrar se\u00f1ales de uso aparente, si quieres devolverlo o cambiarlo.<\/p>\n<p>No cubrimos el valor de los env\u00edos.<\/p>\n<p>Si quieres saber m\u00e1s por favor visita nuestras Pol\u00edticas de\u00a0<a href=\"https:\/\/juanagomezofficial.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Cambios &amp; Devoluciones<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1554865954888-c3d499b3-2d6e\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954888-c3d499b3-2d6e\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">\u00bfCu\u00e1nto tiempo de garant\u00eda tiene mi producto?<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Nuestros productos tienen 30 d\u00edas de garant\u00eda, recuerda que es una prenda delicada por favor lee la tarjeta de cuidados para que tu prenda te acompa\u00f1e por mucho tiempo.<\/p>\n<p>Si quieres saber m\u00e1s por favor visita nuestras Pol\u00edticas de\u00a0<a href=\"https:\/\/juanagomezofficial.com\/en\/privacy-policy\/\" target=\"_blank\" rel=\"noopener\">Cambios &amp; Devoluciones<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><div class=\"vc_tta-panel\" id=\"1554865954966-a58332cc-34e7\" data-vc-content=\".vc_tta-panel-body\"><div class=\"vc_tta-panel-heading\"><h4 class=\"vc_tta-panel-title vc_tta-controls-icon-position-left\"><a href=\"#1554865954966-a58332cc-34e7\" data-vc-accordion data-vc-container=\".vc_tta-container\"><span class=\"vc_tta-title-text\">Devoluci\u00f3n de Dinero<\/span><i class=\"vc_tta-controls-icon vc_tta-controls-icon-plus\"><\/i><\/a><\/h4><\/div><div class=\"vc_tta-panel-body\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p>Despu\u00e9s de darte nuestra confirmaci\u00f3n para la devoluci\u00f3n del dinero, nos tomar\u00e1 como m\u00e1ximo 8 d\u00edas h\u00e1biles en generar la devoluci\u00f3n.<\/p>\n<p>Recuerda que retornaremos el dinero por el mismo medio de pago recibido en el momento de tu compra (Mercadopago)<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"sec_row container-fluid\"><div class=\"vc_row wpb_row vc_row-fluid no-padding vc_custom_1588132282993 vc_row-has-fill\"><div class=\"wpb_column vc_column_container vc_col-sm-12 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_row wpb_row vc_inner vc_row-fluid max_width vc_row-o-content-middle vc_row-flex\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-offset-1 vc_col-lg-6 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element   postline-large accent-color fancy-title\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p><a href=\"https:\/\/juanagomezofficial.com\/en\/contacto\/\" target=\"_blank\" rel=\"noopener\">Cont\u00e1ctanos <\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2>\u00bf Tienes alguna duda ?<\/h2>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_col-lg-3 et-dark-column\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\t\t<div id=\"et-button-69f1bfded056a\" class=\"et_btn_align_center animation bottom-to-top\">\n\t\t\t<a href=\"https:\/\/juanagomezofficial.com\/en\/contacto\/\" class=\"et_btn button et_btn_md solid color-  arrow-enabled\"  role=\"button\" title=\"Contact Us\" ><span>Contact<\/span><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\r\n\t width=\"30px\" height=\"18px\" viewbox=\"0 0 30 18\" enable-background=\"new 0 0 30 18\" xml:space=\"preserve\">\r\n<path class=\"handle\" d=\"M20.305,16.212c-0.407,0.409-0.407,1.071,0,1.479s1.068,0.408,1.476,0l7.914-7.952c0.408-0.409,0.408-1.071,0-1.481\tl-7.914-7.952c-0.407-0.409-1.068-0.409-1.476,0s-0.407,1.071,0,1.48l7.185,7.221L20.305,16.212z\"\/>\r\n<path class=\"bar\" fill-rule=\"evenodd\" clip-rule=\"evenodd\" d=\"M1,8h28.001c0.551,0,1,0.448,1,1c0,0.553-0.449,1-1,1H1c-0.553,0-1-0.447-1-1\tC0,8.448,0.447,8,1,8z\"\/>\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"FAQ's Preguntas Frecuentes Env\u00edo \u00bfCu\u00e1ndo llega mi compra? Depende de la ciudad en Colombia donde est\u00e9s: Bogot\u00e1 2 a 3 d\u00edas h\u00e1biles. Ciudades Principales 2 a 4 d\u00edas h\u00e1biles. Otras Ciudades 3 a 5 d\u00edas h\u00e1biles. Puedes hacer el seguimiento de tu compra con el n\u00famero de rastreo que te [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-57","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/pages\/57","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/comments?post=57"}],"version-history":[{"count":0,"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/pages\/57\/revisions"}],"wp:attachment":[{"href":"https:\/\/juanagomezofficial.com\/en\/wp-json\/wp\/v2\/media?parent=57"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}